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Scentx di Roberto Agostino
Viale Aldo Moro 8; 87060 Crosia (CS)
Tel. 3206819113 – email
Partita Iva 03726480787 –       C.F.  RBRGTN89H19B774V
Ditta iscritta al Registro delle imprese di Cosenza al n. CS-253671

Methods for returns and withdrawals

Methods compliant pursuant to and for the purposes of article 52 et seq. of the Consumer Code

Returns are accepted no later than 14 working days from receipt of the product.


The bottles containing the liquid must not be opened, sprayed, used or tampered with.

Samples or testers, in any case, cannot be returned.


Returns are accepted only for afterthought as required by law.

In the case of a Contract for the purchase of Products and Services concluded by a Consumer Customer, the latter will have the right to withdraw from the Contract itself, pursuant to and for the purposes of article 52 et seq. of the Consumer Code, without any penalty and without specifying the reason, provided that the restrictions applied to the procedure are respected.

The decision to exercise the right of withdrawal must be communicated by the Consumer Customer within 14 days of receipt of the Product; in the case of separate delivery of several goods, ordered by the Consumer Customer with a single order, the fourteen-day term for exercising the right of withdrawal starts from the day on which the last good is delivered.

The right of withdrawal is exercised by sending, by the Consumer Customer, within the above 14 days:

1. Of any explicit declaration of the decision to withdraw from the Contract by email to:

The notice of withdrawal must specify the intention to withdraw from the purchase and the Product or Products for which it intends to exercise the right of withdrawal, attaching a copy of the documentation proving the purchase.

SCENTX Di Roberto Agostino communicates to the Consumer Customer without delay a confirmation of receipt, via e-mail to the e-mail address communicated during the purchase procedure on the Site, of the withdrawal exercised.

In compliance with the provisions of article 59, lett. c) and d) of the Consumer Code, the Consumer Customer cannot exercise the right of withdrawal for Products made to measure or clearly personalized or which are likely to deteriorate or expire rapidly. Furthermore, he cannot exercise the withdrawal in relation to sealed products that have been opened after delivery (Article 59 letter I) of the Consumer Code, or for products received new and used even if minimally

The Products for which the right of withdrawal is exercised must be returned within 14 (fourteen) days from the day on which the Consumer Customer communicated the exercise of the right of withdrawal, intact and without any trace of use, in their original packaging, complete of the accessories and any manuals, without any lack. If there are any seals present, these must not be removed.

Removing the seals from the product will prevent it from being returned.


The Product must be delivered to the following address:


Agostino Roberto, Viale Aldo Moro 8, 87060 Crosia (CS) Italy


The only costs payable by the Consumer Customer for exercising the right of withdrawal are the direct costs of returning the goods, as provided for by article 57, paragraph 1, of the Consumer Code.


Once the request for withdrawal has been received, SCENTX Di Roberto Agostino will refund the entire amount paid by the Consumer Customer within fourteen days from the date on which the Consumer Customer exercised the right of withdrawal, by crediting using the same method of payment used by the Consumer Customer at the time of purchase. SCENTX Di Roberto Agostino reserves the right to withhold the refund until it has received the Products subject to the right of withdrawal, or until the Consumer Customer has demonstrated that he has returned the goods, depending on which situation occurs first.

If, on the other hand, the methods, conditions and terms for exercising the right of withdrawal are not respected, as specified in this article, the Consumer Customer will not be entitled to a refund of the sums already paid. In this case, the Consumer Customer will be able to get back, at his own expense, the Product in the state in which it was returned to SCENTX Di Roberto Agostino Otherwise, SCENTX Di Roberto Agostino will be able to keep the returned Products, in addition to all the sums already paid by the Consumer Customer for the related purchase. Shipping and transport costs are charged to the customer.

General conditions of Sale


Scentx di Roberto Agostino
Headquarters: Viale Aldo Moro 8, 87060 Crosia (CS) - Italy
VAT: 03726480787 - CF: RBRGTN89H19B774V
REA: CS-253671



Pursuant to what is indicated below, the following definitions will have the meaning indicated below:
* CUSTOMER: Person who, in any capacity, sends Scentx di Roberto Agostino a purchase order for products sold through the website http: // www.
* CONSUMER: The natural person who in relation to the contract acts for purposes not related to any commercial, professional or business activity carried out.
* CONTRACT: The distance sales contract, as described and governed by Legislative Decree 206/2005 stipulated between Scentx di Roberto Agostino and the CUSTOMER.
* SITE: The website through which the sale of products is made.

1. Introduction

The commercial relations between Scentx di Roberto Agostino (hereinafter referred to as "supplier") and its customers (hereinafter referred to as "customer") are governed exclusively by the following conditions of sale and exclude any other agreement, unless previously agreed in writing with the customer. These rules apply to all purchase orders, regardless of the transmission method.

2. Conclusion of the Contract and acceptance of the General Conditions of Sale

The Contact must be considered concluded between the "supplier". and the Customer with the acceptance, even if only partial, of the order by the "supplier", which took place in the manner indicated in the following point "5". Each time the Customer places a purchase order for products through the SITE, he declares and confirms that he has carefully read all the information given during the purchase procedure and that he fully accepts the general conditions of sale and payment set out in the this document. In compliance with articles 3 and 4 of Legislative Decree 185/99 on distance selling, the Customer who makes the purchase as a Consumer is required, once the purchase procedure has been completed, to print and / or save on a durable medium of his choice and, in any case, to keep this document containing the General Conditions of Sale. In no case will Scentx di Roberto Agostino be liable to damages or compensation claims by the Consumer, it will also be indemnified from any contractual or extra contractual liability, directly or indirectly, for direct or indirect damages to people and / or things, deriving from the non-acceptance , even if only partial, of an order.

3. Responsibility

The supplier is not responsible for any damage or loss, direct and / or indirect, deriving from the sale of goods and services offered in the catalogs published on the website even for delayed and / or non-delivery of the product, neither for the correspondence of the goods to the specifications published on the site, nor for any other fact not directly attributable to the supplier itself.

4. Technical Information

The supplier reserves the right to modify and / or adapt the technical and dimensional information of the products in the price list, based on what may be communicated by the manufacturers, even without prior notice.

5. Orders

Orders are accepted only and exclusively in writing, by telephone, or through the site. The customer who sends orders via the internet will receive, at the end of the procedure, a confirmation of receipt from the supplier, by e-mail, indicating the number assigned to each order. In the event that after the order has been sent by the customer the order number does not appear after twenty-four hours, the proposal will be deemed not accepted, for all legal purposes, even if for accounting, administrative or lack of product. When sending the order, the customer accepts in all its parts the general conditions of sale and privacy.

6. Prices

All prices shown on the sites are prices expressed including VAT (where not expressly indicated). Prices and promotions can be changed at any time, without notice.

7. Product availability

The availability, updated in real time, of available products is highlighted in the product list published on the supplier's website. Since access and the possibility of placing orders "online" modify the availability of the product in real time, the supplier does not guarantee the certainty of assignment of the ordered goods.

8. Risk and ownership

The goods are shipped carriage paid, with the related costs charged to the invoice. Upon receipt of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the transport document (Accompanying Invoice / DDT). In case of discrepancy, the same must be reported on the same transport document, of which a copy must be issued to the carrier, and confirmed to the supplier via email. Even if the packaging is intact, the shipment must be checked as soon as possible and in any case no later than 7 (seven) days from receipt. Any anomalies not found during the check upon receipt of intact packaging must be reported in writing by email within 7 (seven) days of receipt. Any report received by the supplier after this deadline cannot be taken into consideration. For each declaration, the customer assumes full responsibility for what is declared. In the event that the goods were shipped with insurance, upon the customer's indication, the risk is to be considered borne by the courier from the delivery of the goods to the carrier from its warehouses.

9. Payments

During the order phase, the customer can choose the payment method he likes and immediately check the costs.
The available payments are as follows:

Advance bank transfer

This type of payment has no cost to the customer.

Postepay recharge

This type of payment has no cost to the customer.


This type of payment has no cost to the customer.

Cash on delivery Pay cash on delivery

This type of payment has a cost of 4 euros.


10. Right to cancel orders

The customer can cancel the order at any time by making a written request to the supplier via email. In the event that the products have already been shipped, the customer will be refunded only after the supplier has received the products again and verified their integrity.

11. Return of Goods

The return of the goods to the supplier must be requested in writing, with an indication of the reasons for the request. The return of the goods must be carried out at the cost of the customer. The goods to be returned must be in perfect condition, in the original packaging and shipped prepaid to our warehouse.Only after verification of the integrity of the products, the refund procedure will be initiated, which will take place within and no later than 7 days. from receipt of the same.  

12. Complaints

Any shipping errors or material shortages must be reported, in writing, according to the methods and terms indicated in the point "Risk and ownership".

13. Guarantees

The purchase of material from the supplier implies full acceptance of the warranty conditions provided by the manufacturer, which may be independent of the supplier's will. The customer, therefore, is aware that the purchased goods will be guaranteed by the manufacturer and under the conditions provided for by the same, and therefore accepts, with all reservations removed, all the methods of providing the manufacturer's warranty, also with reference, by way of example, to the manager of the guarantee, even if different from the supplier.

14. Copyright

All rights reserved. Texts, images, graphics, sound files, animation, video and the arrangement of the same and their adaptations on the site are subject to the laws on intellectual property and protected by copyright and intellectual property rights. These items may not be copied for commercial use or distribution, nor may they be modified, published, copied or used on any other Internet site. This site may also contain images covered by third party copyright.

15. Exclusion of concessions

We have tried to create an innovative website, which we hope users will like. We trust that they will understand that we must protect our intellectual property, including patents, trademarks and copyrights. Therefore it is explicitly stated that no concession on our intellectual property or on the intellectual property of third parties is granted with this website.

16. Hyperlink

On the web pages of you can find hyperlinks with other websites, proposed to provide a better service to its users. Scentx di Roberto Agostino is in no way responsible for the content of websites that users may access through its site. The existence of a Hyperlink to another site does not therefore imply approval or acceptance of responsibility by Scentx di Roberto Agostino regarding the content of the new site accessed, also in relation to the policy adopted for the processing of personal data, as well as the its use. The use of these web pages is, therefore, the sole responsibility of the User.

17. Liability for title or quality defects

The information on the website is for general information only and could be, depending on the circumstances, faulty, incomplete or inaccurate. Scentx di Roberto Agostino assumes no responsibility for the eventualities described above or for the harmful consequences, direct or indirect, which may derive from the use or impossibility of use of the information on the site.

18. Other Liability, Viruses

While doing everything in its power to keep the website virus-free, Scentx di Roberto Agostino cannot guarantee that it is immune from it. The User must, for his protection, do what is necessary to ensure appropriate security measures and use an antivirus program before downloading information, software products or documentation.

19. Conditions

Shipping times vary from 2 to 5 working days and will be confirmed during the order.


20. Privacy

Pursuant to art. 13 of Legislative Decree 196/2003, the personal data communicated by the Customer are collected electronically, on paper and processed by manual processing, IT and telematic tools; said data will not be disclosed to other subjects except to companies directly connected to the supplier, to couriers and shippers for the needs related to the delivery of goods, and to Organizations and Bodies for the sole purpose of being able to send e-mails. The data provided through the request form will be processed in order to satisfy the express requests of the Customer and to fulfill legal obligations related to civil, fiscal, accounting regulations, for administrative management purposes, as well as for sending information. commercial or advertising, informative, promotional or sales material, for the collection of points, for the execution of prize events and promotional initiatives in general. The personal data held by the supplier are provided directly by the interested party at the time of registration through the request form or in the order form. The provision of data is optional; it is understood that some requested data, and precisely those marked with an asterisk, are mandatory in order to process the order and, it follows that, if not provided, their absence will not allow the completion of the purchase procedure and, therefore , sending the order. It should be noted, however, that, even in the event that for any reason the purchase procedure could be completed without indicating the mandatory data, the order thus received cannot be accepted and will not be executed unless after communication supplement by the customer who remedies the omission, from the receipt of which all subsequent contractual terms described in these conditions will have effect and expire. The data controller is Scentx di Roberto Agostino in the person of its Administrator, and data processor , (to whom the Customer can contact to assert his rights as provided for by art.7 of Legislative Decree 196/2003), to the following address:

Scentx by Roberto Agostino
Viale Aldo Moro 8. 87060 (CS) - Italy


21. Applicable law and competent court

The sales contract concluded between the customer and the supplier. is considered concluded in Italy and governed by Italian law, in particular by the provisions of the Civil Code, by Legislative Decree 185/99 relating to distance contracts, by Legislative Decree 70/2003 relating to contracts concluded electronically and their possible additions and modifications. For the resolution of all disputes arising from the sales contract between the supplier and the Customer, without prejudice to the provisions in favor of those who purchase as Consumers, only the Judicial Offices of the Supplier's Court will be competent, unless otherwise agreed between the parties. .


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